What you're agreeing to.

This Agreement is entered into between The Gilded Groomer® (“Company”) and the undersigned pet owner (“Client”). By signing below, Client agrees to all terms contained herein.

Section 1Pet Health & Veterinary Authorization

Client certifies that all pets presented for grooming are in good general health and current on Rabies and Distemper vaccinations as required by law. Proof of vaccination must be provided prior to service. Appointments without records may be cancelled and subject to a rebooking fee.

Client understands grooming may expose or aggravate pre-existing medical conditions, especially in senior, anxious, or ill pets. Client authorizes The Gilded Groomer® to seek emergency veterinary treatment if deemed necessary and agrees to pay all related costs.

Section 2Aggressive, Anxious, or High-Risk Pets

Client must disclose any history of biting, aggression, or sensitivity to grooming. Safety equipment (muzzles, restraints) may be used when necessary. The Gilded Groomer® may refuse or stop services at any time if a pet becomes unsafe.

Client is financially responsible for all injuries, medical costs, lost wages, or property damage caused by their pet. A handling or behavior fee may be applied.

Section 3Matted Coats & Coat Removal

Severely matted coats may require shaving. Client understands this may result in skin irritation, cuts, bruising, hematomas, delayed regrowth, behavioral changes, or sun sensitivity. Additional fees apply. Client releases The Gilded Groomer® from liability related to de-matting or shaving.

Section 4Accidents & Parasites

Grooming involves sharp tools and moving animals. Minor injuries may occur. If fleas or ticks are found, treatment will be applied and additional charges assessed.

Section 5Services & Payment

Payment is due at time of service. Prices vary based on breed, coat condition, behavior, and grooming time. Nail trimming and ear cleaning are included when safe. Anal gland expression is not performed.

Section 6Credit Card, Deposits & Authorization

Client authorizes The Gilded Groomer® to securely store their credit card and charge it for:

• Grooming services
• Deposits
• Late cancellation fees
• No-show fees
• Veterinary or damage costs caused by the pet

A non-refundable deposit may be required for new clients or clients with missed-appointment history. Deposits apply to the scheduled service and are forfeited if cancellation terms are violated.

This authorization remains in effect until revoked in writing.

Section 7Cancellation & No-Show Policy

Appointments are reserved exclusively for you.

• 48-hour notice required to cancel or reschedule
• Late cancellations (under 48 hours): 50% of scheduled service
• No-shows: 100% of scheduled service

These fees will be charged automatically to the card on file. Emergency exceptions may be considered at management’s discretion.

Section 8Client Communication Consent

Client consents to receive appointment reminders, confirmations, invoices, service updates, policy notices, and promotions via:

• SMS (text message)
• Email
• Automated messaging systems

Message and data rates may apply. Client may opt out of promotional messages at any time, but transactional messages may still be sent. Client agrees to keep contact information current.

Section 9Photo & Media Release

Client grants The Gilded Groomer® permission to photograph or video their pet for marketing, social media, website, advertising, training, and client communications. No personal identifying information will be used without consent. This release remains in effect unless revoked in writing.

Section 10Right to Refuse Service

The Gilded Groomer® reserves the right to refuse or discontinue service for any pet or client for safety, health, or behavioral reasons.

Section 11Liability Release

Client agrees to hold The Gilded Groomer®, its owners, staff, and affiliates harmless from any claims, losses, or damages arising from their pet, whether known or unknown.

This agreement supersedes all prior agreements and applies to all future visits.

Section 12Acknowledgment & Signature

By signing below, Client confirms they have read, understand, and agree to all terms of this agreement and authorize all charges described herein.

You sign this through MoeGo, our scheduling system, and a link arrives with your first booking. The signed copy is the one that counts — if this page and the version you signed ever differ, the signed one governs.